NOTE: Please be sure that you have followed the pre-install guide before attempting this setup guide.
Getting a cellular device online requires very little configuration. As long as the device has a strong cellular signal, it will connect to the Caddis servers automatically. The device’s main LED will turn solid green once this connection is made. Once the LED is solid green, data will start flowing and should be seen in the Caddis dashboard.
If your device will not connect so that the main LED turns solid green, there are additional steps that may be required. Two situations are outlined below along with potential solutions.
Situation #1 – Main LED on Caddis Device is Solid Red
This can occur when a cellular device is ready to be put into service, but the Caddis device has not been put into run mode. There are three screws that block foreign material, such as water or dust, from entering the front of the enclosure. There is a button behind the lowest screw that will allow the device to be put into run mode easily. That screw is called out below, followed by the steps to put the device into run mode.
- Remove the screw from the front of the enclosure.
- Using a non-conductive object, push down on the button inside the empty screw hole.
- Confirm that the main LED on the device turns blue while the button is being pressed.
- When the main LED flashes, stop pressing the button.
- Observe that after a time, the main LED will go through a sequence of flashing red, then flashing green, then turn solid green.
- Put the screw back into the front of the enclosure.
If the main LED never switches to solid green and goes back to solid red, then there is a connection issue. See the next section for help on solving this issue.
Situation #2 – Caddis Device Tries to Connect, But Cannot
This situation is usually characterized by the main LED flashing green while the device is trying to connect, then going through a flashing sequence of green and red, and then back to solid red. This means that the device was not able to establish a connection to the Caddis Systems servers. The most common cause of this problem is low signal strength, and there is a way to check this. The steps to do so are outlined below.
- Go through Step 1 of the WiFi device setup documentation, which can be found here. Only complete the Wifi Connection and Accessing the Device’s Configuration Page portions of that step, and then stop there.
- When accessing the configuration page for a cellular device, the NETWORK SETUP tab should be displayed by default. If it is not, click on that tab to select it. The user interface should look similar to the following, minus the red call out for the signal strength indicator.
The Signal Strength indicator is the primary control of interest on this page. This indicator is similar to the WiFi signal indicator, and should be read as the following.
- Below 50% – The signal strength needs to be improved. Make sure that the device’s antenna is outside of any equipment cabinets, and ensure that the device has a proper antenna connected.
- Between 50% and 70% – Ideally this would be improved for increased stability, but the device should be able to maintain a connection to its servers within this range.
- Over 70% – Signal strength is good, and the device should not have problems staying connected to its servers.
If the signal strength is low and the device is inside an equipment cabinet, please contact Caddis Systems sales to inquire about obtaining a magnetic antenna base. One of these bases will allow the cellular antenna to be routed outside of the equipment cabinet.
If after following the instructions above the device has good signal strength but will still not connect, please contact Caddis Systems support.